Remote Support

Efficient support when you need it

In professional printing environments, every minute of downtime matters. Remote support allows DJM
to respond quickly when technical assistance is required. Our specialists can help analyse issues,
provide guidance and support troubleshooting from a distance.

This approach helps customers save time, reduce unnecessary travel and receive expert assistance
faster than would often be possible with on-site support alone.

How remote support helps

Remote support is designed to make technical assistance more accessible and effective. Depending on
the situation, DJM can support customers with diagnostics, system checks, software-related questions
and guidance for local operators or service teams.

• Faster response to technical questions and service requests
• Remote diagnostics to help identify issues efficiently
• Guidance for operators, technicians and local service teams
• Reduced need for unnecessary on-site visits
• Less downtime and improved system availability
• Support from DJM specialists with in-depth inkjet knowledge

Secure remote assistance

DJM understands that remote access and technical support require a careful and secure approach.
Remote support is only used when appropriate and is handled in coordination with the customer.
Our goal is to provide effective assistance while respecting the customer’s systems, procedures
and security requirements.

We work together with customers to determine the best way to provide support, whether that is through
remote diagnostics, direct communication with operators, or cooperation with local service partners.

Supporting customers worldwide

DJM supports customers in international production environments. Remote support makes it possible to
assist customers across different regions and time zones, helping them maintain continuity in their
printing processes.

By combining remote expertise with local service capabilities, DJM can offer practical support that
is both efficient and scalable.

Remote support and sustainability

Remote support also contributes to a more sustainable way of working. By solving issues remotely
whenever possible, DJM can help reduce travel, lower unnecessary transport movements and support
customers in a more efficient way.

This is part of DJM’s broader commitment to practical innovation, responsible service and continuous
improvement.

Need support?

If you need assistance with a DJM inkjet solution, please contact our support team. We will review
your request and determine the most effective way to help you.

Contact DJM Support